Title: Server (LBR)
JobNumber: LBR
PropertyName: Lake Blackshear Resort & Golf Club
City & State: Cordele, GA
Department: Food and Beverage
Shift: Lake Blackshear Resort & Golf Club
Date Posted: 6/6/2014 4:27:40 PM
Detail:  Lake BlackshearResort & Golf Club, as part of Coral Hospitality, is nestled in the middle of Georgia Veteran's Memorial State Park. Our resort is the ultimate destination forany escape, from an adventurous weekday getaway, to a family reunion, to a romanticweekend, to a corporate meeting. Guestswill find a variety of activities to suit every taste: golfing, hiking,fishing, dining and swimming. The natural surroundings put every guest at easeand in the mood to be creative and productive. Weare looking for a hard-working, individual to work as a Server for our resort,who wants to be part of a team environment. SUMMARY: Under the supervision of the Food & BeverageDirector and Outlet Manager, the Server is responsible for providingoutstanding guest service by delivering food and beverage serviceto restaurant guests, reset tables, clear tables, and keep the restaurantclean. Primaryresponsibilities include: to take food and beverage orders, retrieve and servealcoholic, non-alcoholic beverages and food orders to guest tables according toHotel specifications, collect payments, and assist in the maintenance of theRestaurant area and equipment. Servers musthave the ability to multi-task, be detail-oriented, and be able to problemsolve in order to effectively deal with guest complaints. HOURS/DAYS: We have several part-time,seasonal positions available. The part-timeposition will be working approximately 20-25 hours per week and requires theindividual to maintain flexible availability, will work days, nights, weekendsand/or holidays. RESPONSIBILITIES: Greet guests warmly. Must have excellent customer service skills, friendly and helpful.Must be detailed orientated. · Maintain complete knowledge of and comply withall departmental policies/service procedures/standards. · Maintain complete knowledge of correctmaintenance and use of equipment. Useequipment only as intended. · Anticipate guests’ needs, respond promptly andacknowledge all guests, however busy and whatever time of day. · Maintain positive guest relations at all times. · Resolve guest complaints, ensuring guestsatisfaction. · Monitor and maintain cleanliness, sanitation andorganization of assigned work areas. · Be familiar with all Hotel services/features andlocal attractions/activities to respond to guest inquiries accurately. · Maintain complete knowledge of: · table/seat/station numbers, room capacity, hoursof operation, proper table set-up and dress code of the Restaurant. · all liquor brands, beers and non-alcoholicselections, correct glassware and garnishes in the restaurant. · the particular characteristics and descriptionof every wine/champagne by the glass and major wines on the wine list. · all menu items, prices, preparation method/time,major ingredients and quality standards, taste, appearance, texture, servingtemperature, garnish and method of presentation. · P.O.S. and manual systems. · Complete opening and closing side duties asassigned · Take guests' food and beverage orders, utilizingsuggestive selling techniques. · Input order into system and ensure transmissionof food orders is verified by Kitchen. · Complete all closing reports as assigned andleave duty after reporting to Supervisor. Team Player REASONING ABILITY: This position mustpossess the ability to apply common sense understanding to carry out detailedwritten/oral instructions and the ability to deal with problems involvingvariables in standardized situations. They must also have the ability to effectively present information inone-on-one and small group situations to other employees of the organization. Must be able to multi-task and think outsideof the box. QUALIFICATIONS: To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listedabove are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. EDUCATIONand/or EXPERIENCE: High schooldiploma or general education degree (GED); or one to two years relatedexperience and/or training; or equivalent combination of education andexperience required. Previous guestservice experience in a resort/hotel environment preferred, but not required. Computer literate and have knowledge ofworking a POS system. PHYSICAL DEMANDS & WORKENVIRONMENT: Theposition requires work to be performed in indoor environment. Indoor activities include standing for longperiods of time, reading, writing and verbal communication and operating kitchenequipment. Exposure to variable andsometimes adverse weather conditions and active physical work involving lifting50 pounds, carrying, pushing, stooping and reaching are required. Pre-employment drug testing and background screeningwill be conducted. DFW/EOE

 

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